Resident Portfolio Admin Assistant

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Portfolio Administratio Assistant, you will be Hybrid working (Liverpool Office), working 40 hours per week, 9.00am to 5.30pm Monday to Friday.

Purpose of the role:

The Portfolio Administrative Assistant supports the day-to-day administration of a specific portfolio of student accommodation properties, for a key Homes for Students client. This role involves tasks such as handling transactions, keeping records and data up to date, reviewing and managing debt positions and queries and validating key documentation.  The successful candidate will help ensure information is accurate, processes run smoothly and queries are dealt with efficiently.  This varied workload will need to be managed to KPIs, SLAs and quality standards.

Main duties:

• Management and processing of daily banking and reconciliation across all properties.
• Payment inputting
• Arrears & chaser processing across all properties.
• Process debt and litigation referrals from properties to 3rd party recovery agency, and other related administration.
• Manage client reporting requests, requirements gathering and reporting.
• Providing internal debt referral reporting.
• Managing a wide variety of related queries, ensuring they are resolved in a timely manner.
• Working across multiple Outlook inboxes for task management.
• Reviewing and managing credit reporting positions to ensure credit allocation is undertaken.
• 3rd Party Supplier relationship building.
• Ensuring work trackers are updated to reflect current work status positions.
• Monthly performance reporting.
• General data management and inputting.
• Attend regular 3rd party service supplier calls.
• Support ad-hoc projects in areas of expertise.

Skills & Experience

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally and appropriately
• Experience in prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Experience of working within banking and/or credit management is an advantage.
• Experience of working within a hospitality or accommodation setting is advantageous.
• Data inputting to a high accuracy standards.
• Accuracy, efficiency, and an eye for detail is essential.
• Strong problem-solving skills.
• Proven experience with Microsoft packages and workflow management tools is desirable .
• Good communications skills, both orally and in writing.
• Working with 3rd Party Service providers and bespoke systems.
• Contribute to a culture of continuous improvement.

What's on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!